Client care

Everything worth knowing.

Clear answers about our jewelry, watches, services, delivery, returns and appointments.

Client care

Frequently Asked Questions

Jewelry, watches, custom design, shipping, returns and private appointments.
Answers about our jewelry, watches, services, shipping, returns and private appointments.

What are your store hours?

Where is Gabriel Fine Jewelry located?

How can I contact you for inquiries or appointments?

Products & Services

What types of jewelry do you offer?

Do you offer custom jewelry design?

Do you buy or trade jewelry?

Do you carry lab-grown diamonds?

Orders & Shipping, Returns & Exchanges

Do you offer shipping services?

How can I track my order?

What is your return policy?

What does lifetime service cover?

Appointments & Consultations

Do I need an appointment to visit your store?

How can I schedule a consultation?

Do you offer virtual consultations?

How long does a custom design consultation take?

Additional Services

Do you offer jewelry repair services?

Do you provide appraisals for insurance purposes?

Can you help redesign or upgrade existing jewelry?

Do you offer watch servicing and repairs?

Still deciding?

A real person is one message away.

Fine jewelry should come with clear answers and personal guidance.

01

Ask us directly

If you do not see your answer here, our team is available personally.

02

Virtual viewing

Review a piece, diamond or watch with us live by video or WhatsApp.

03

Aventura showroom

Visit Tuesday through Saturday, 11 AM–5 PM, or book privately.